Site Information

Shipping Information

AFD is committed to providing our customers with safe and timely delivery for an affordable price. AFD’s Freight Guarantee and Small Order Policy are based on delivery to commercial location within the continental US. While many products can be shipped via parcel service like Fedex or UPS, AFD also uses over the road freight services. AFD recommends all orders be shipped to a commercial address to ensure the safest handling and fastest delivery.

If you need more information regarding what is a commercial address or over the road freight services please click here.

Freight Guarantee*

$500-1000 is 20% freight guaranteed

$1000-2499 is 15% freight guaranteed

$2500-4999 is 10% freight guaranteed

$5000 and up 5% freight guaranteed

$7500 and up FREE FREIGHT

Freight Guarantee Applies to Initial Order and All Additional Back Orders for the same invoice. Customer only pays for portion of freight related to that shipment! Never wonder about your freight factor on an order again!

Small Order Shipping Policy*

All Orders Under $500 will be assessed a $25.00 Handling Fee in addition to the tiered Freight Below

$499-$201 $100 Shipping Fee

$200-$51 $50 Shipping Fee

Under $50.00 $25.00 Shipping Fee

*AFD’s freight guarantee and small order policy are based on delivery to commercial location within the continental us.

*AFD will choose at its sole discretion the carrier and service provided under our Freight Programs. All customers may at their own expense choose a specific carrier to arrange for the pickup and delivery of orders placed. Customer arranged Freight Does not Qualify for freight Guarantees.

ADDITIONAL FEES

Residential Delivery: $65.00**

**ALL FREIGHT SERVICE LTL RESIDENTIAL DELIVERIES WILL REQUIRE LIFTGATE SERVICE. ALL RESIDENTIAL SHIPMENTS ARE GARUANTEED DELVIERY CURBSIDE FRONT OF YOUR HOME click here for more information regarding curbside delivery, REQUEST FOR ADDITIONAL SERVICES MUST BE MADE AT THE TIME OF ORDER OR PRIOR TO SHIPMENT LEAVING TO AVOID PAYING REDLIVERY FEES.

Lift Gate Service: $85.00*

*please note that commercial locations without dock or trailer access will be assessed either or both of the residential and lift gate fee as determined by the carrier. AFD will back charge to any order accessorial charges that were not properly requested at the time of ordering or required by carrier to complete delivery of merchandise.

Change of Address in Transit/Re-Consignment Fee: $60.00+ any applicable additional freight charges

Drop Shipping Fee 10%......CLICK HERE FOR ADDITIONAL DROP SHIP INFORMATION

*Requests for Inside Delivery/White Glove Delivery Service Options are not included in the freight guarantee. Please contact a customer service representative to discuss options and receive a quote for these special services if available

 

EXCLUCSIONS

All Marble Items and specially designated fragile, large, or items requiring special handling are not included in the freight guarantee. These products require special carrier’s to ensure the safe delivery of these often expensive and unique products. Please contact a customer service representative to receive a quote for these shipments. All product ordered with these specialty items that are able to ship with the special pieces will ride for the actual freight. Any back orders of non-specialty product will be shipped under the freight guarantee for the dollar amount of the remaining shipment.

 

ADDITIONAL INFORMATION

While AFD makes every effort to minimize freight charges and additional fees to our customers through our value engineered Freight Programs, all customers are able to make their own freight arrangements with a carrier of their choice. Customers who choose to use their own carrier service or shipping account do not qualify for freight guarantees and will pay the actual freight rate that they arrange.

AFD offers Drop Shipping service for an additional 10% fee, click here to visit our drop shipping page for more information.

AFD takes pride in our ability to safely ship thousands of items across the country. In this process AFD makes sure to use the recommended packing materials and takes additional steps to prevent damage from happening. Please click here for information on the AFD Claim Process.

AFD does accept returns with proper return authorization. Please click here for information regarding our return policy.